Shipping & Returns
Free Shipping to the contiguous Unites States on any order of apparel, accessories, parts, coffee, or brewing equipment. The free shipping offer excludes bicycles. Normal shipping rates apply to all international orders.
Bicycles and balance bikes incur a flat rate shipping charge of $55 to the contiguous United States. Oversized shipping rates apply to tandems, and bicycles shipped to Hawaii, Alaska, and Canada.
Heritage Bicycles strives to deliver extraordinary customer service. Therefore, we will accept any and all returns and exchanges of new, unused product within 28 days of original order date. No questions asked.
Bicycles and special order items are non-returnable.
Should you desire to exchange your product, please include information detailing preferred size, color, style, etc. to swap for and return mailing address.
Should you desire to simply return your product for a refund, please mail back product to below address with original receipt. A 10% re-stocking fee will be applied.
International Orders: Returns are not accepted, exchanges are responsible for all shipping costs. International orders may be subject to customs/duties charges. Heritage Bicycles is not responsible for customs/duties charges, and these costs are determined by your local customs office. We can't determine, in advance, what these fees will be.
We accept returns on any unused merchandise in original packaging, which is able to be resold and the item must be in brand new / unused / uninstalled condition within 28 days of purchase. Please include the original receipt which will have your name and address printed on it. Please do not ship any item back in the products packaging alone as we will not be able to issue refunds where the original product packaging is damaged and not re-sellable as new. Shipping will be deducted from the return total on all exchanges or returns that no longer meet minimum order free shipping requirements including single item orders that were shipped for free and you are now returning. You can send packages via the shipping or courier service of your choice. We do not cover the cost of return shipments. We reccomend using a trackable and or insured method of return shipment, Heritage Bicycles is not responsible for return items lost in transit. All refunds will be processed within 7 business days of receiving the returned merchandise. You will be notified by email when the transaction is completed. Refunds may take 2 full billing cycles to reflect on your billing statement.
All closeout sale items are final sale.